Taxi and Driver Hire
Taxi and car rental companies can leverage SMS to improve customer experience, streamline operations, and provide timely updates.
bookings
Send an SMS confirmation with trip details right after booking. Share driver name, car model, license plate, and estimated arrival time when the taxi is en route. Confirm rental bookings, pickup locations, and any other relevant details immediately after reservation.
arrival
Notify customers when their taxi or rental vehicle has arrived at the pickup location. Share updates on the driver’s estimated time of arrival (ETA) based on traffic conditions or location. For rentals at airports or other busy locations, send SMS instructions to help customers find their vehicle or the designated pickup point.
Promotions and Loyalty Rewards
Share promotional codes or discounts for repeat rides or rentals. Notify customers about loyalty points, rewards, or upcoming offers to retain regular users.
Trip and Rental Feedback
Send a brief post-trip survey to gather feedback and improve service. Allow customers to rate their experience with the driver or vehicle rental directly through SMS.
Cancellations and Changes
Allow customers to cancel or reschedule bookings by replying to the SMS or following a link. Notify customers about changes in their booking details or options for modifying pickup/drop-off times.
Rental Reminders and Extensions
Send reminders as the rental return time approaches to prevent late fees. Offer an easy way for customers to extend their rental duration by replying to the SMS or providing a direct link to the extension portal.