Courier and Logistics​

Courier and Logistics

Courier and logistics companies can use SMS to enhance customer service, improve operational efficiency, and ensure smooth communication across the delivery process. 

Delivery status updates

Notify customers when their package has been dispatched with an estimated date of delivery. Notify customers when it has been delivered via SMS communication.

pickup requests

Provide customers the option to request a collection using an inbound number with a time-slot in the auto-reply.

feedback

Send surveys & request feedback from your customers to identify problems & ensure continuous improvement.

Delivery Scheduling and Rescheduling

Give your customers the option to rearrange a delivery or give instructions such as as to 'leave with an alternative person.

order tracking

Automatically send tracking information to both sender & recipient using a URL in a SMS.

Order and Payment Confirmation

Send an SMS to confirm that a shipment order has been successfully placed and processed. Notify customers of any outstanding payments or confirm payments made for their shipment.