Privacy Policy of SMS Cellular Services
Effective Date: 9th October 2024
1. Introduction
At SMS Cellular Services, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant laws. By using our services, you agree to the terms of this policy.
2. Data Controller
SMS Cellular Services (referred to as “we,” “us,” or “our”) operates the website and services at www.cellsys.co.za. Our registered address is 41 Tugela Crescent, Gallo Manor, 2191. If you have any questions about this Privacy Policy, you can contact us at Sales@cellsys.co.za.
3. Data Collection
We collect the following personal data when you use our services or contact us:
Personal Identifiable Information: Name, email address, contact number, and postal address.
Transaction Data: Information related to your purchase of our SMS, MMS, USSD, shortcode, prepaid airtime, data, or electricity services.
Technical Data: IP address, browser type, and browsing patterns collected through cookies and similar tracking technologies.
Payment Data: Payment method details (e.g., credit card information), processed securely through third-party payment gateways.
We collect your personal data when you:
Create an account on our website.
Purchase our products or services.
Communicate with us through email or online forms.
Use our website (via cookies and similar technologies).
4. Data Usage
We use your data for the following purposes:
To provide you with the services you request (SMS, MMS, USSD, shortcode, prepaid airtime, data, and electricity).
To process and manage your orders, payments, and customer support requests.
To communicate with you regarding your account, orders, or service updates.
To improve our website, services, and customer experience through analytics and market research.
To comply with legal obligations or respond to legal requests.
5. Data Storage and Retention
We securely store your personal data in compliance with GDPR regulations. Your data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your personal data will be securely deleted or anonymized.
6. Data Sharing
We do not sell, rent, or trade your personal data. However, we may share your data with third parties in the following circumstances:
Service Providers: Third-party companies that assist us in delivering our services, such as payment processors or cloud storage providers. These service providers are required to protect your data and comply with GDPR.
Legal Compliance: When necessary, we may disclose your data to comply with legal obligations, enforce our terms of service, or protect our rights, privacy, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner, subject to the same privacy protections.
7. Data Security
We employ stringent security measures to protect your personal data from unauthorized access, use, or disclosure. These include encryption, secure servers, firewalls, and regular security audits. While we take these steps to safeguard your information, no system can be guaranteed as 100% secure. By using our services, you acknowledge the risk inherent in providing personal data online.
8. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal data:
Access: You have the right to request access to your personal data and obtain a copy of the information we hold about you.
Rectification: You may request correction of inaccurate or incomplete personal data.
Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
Restriction: You have the right to request a restriction on the processing of your data under certain conditions.
Portability: You may request a copy of your personal data in a structured, machine-readable format and transmit it to another data controller.
Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
Withdraw Consent: If you have provided consent to the processing of your data, you may withdraw it at any time without affecting the lawfulness of the processing carried out before your withdrawal.
9. Exercising Your Rights
To exercise any of these rights, please contact us at Sales@cellsys.co.za. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze website traffic, and tailor content. You can manage your cookie preferences through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
For further information or inquiries about this Privacy Policy, please contact us at Sales@cellsys.co.za.